Terms and Conditions of Sale
Tourist services

Article 1 - Preamble

Article 1.1. Seller's designation

Office de Tourisme et des Congrès de NIMES - SPL AGATE (AMENAGEMENT ET GESTION POUR L'AVENIR DU TERRITOIRE) A local public limited company with capital of €225,000, registered in the Nîmes Trade and Companies Register under no. B 752 100 461, with its head office at 19 rue Trajan - 30035 NIMES cedex,
Telephone number: +33 (0)4 66 58 38 00
E-mail address: accueil@nimes-tourisme.com
Represented by Mr Bertrand PELAIN, Managing Director,
Registered as a travel and holiday operator: IMO30160005
Financial guarantor: APST - 15 av. Carnot 75017 PARIS
Professional liability insurer: AXA France IARD SA contract n° 10775449904 - 313, Terrasses de l'Arche - 92727 NANTERRE CEDEX

Hereinafter referred to as the "Tourist Office".

Article 1.2 Purpose

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the marketing by the Tourist Office of tourist services provided directly by the Tourist Office or by partner service providers, to persons who are consumers or non-professionals within the meaning of the French Consumer Code or travellers within the meaning of the French Tourism Code and who have the legal capacity to contract (hereinafter referred to as "the Customer(s)").

These terms and conditions apply to both on-site and online sales.

Article 1.3. Definitions

Customer: a natural person who is a consumer or non-professional within the meaning of the French Consumer Code, or a traveller within the meaning of the French Tourism Code, and who contracts with the Tourist Office under these general terms and conditions of sale.

Service: travel service or tourist package within the meaning of article L. 211-1 of the French Tourism Code.

Online contract: contract concluded within the framework of the purchase of service(s) on the Tourist Office website. Distance contract: any contract concluded between a professional and a consumer, as part of an organized system of distance sales or provision of services, without the simultaneous physical presence of the professional and the consumer, through the exclusive use of one or more distance communication techniques until the conclusion of the contract, excluding the Tourist Office website.

Durable medium: any instrument enabling the consumer or professional to store information addressed personally to him or her, so that he or she can refer to it at a later date for a period of time appropriate to the purpose for which the information is intended, and which enables the identical reproduction of the stored information (article L. 121-16 of the French Consumer Code).

Article 2 - Content and scope of application

These general terms and conditions of sale apply automatically to all services provided by the Tourist Office. They also apply to sales via the Internet or other distribution and marketing channels. Any order or immediate purchase implies unreserved acceptance of these general terms and conditions of sale, which take precedence over all other conditions, with the exception of those expressly accepted by the customer and included in the booking contract. The customer declares that he/she has read and accepted these terms and conditions of sale before making an immediate purchase or placing an order.

Article 3 - Pre-contractual information

The Customer acknowledges that, prior to placing an order and/or entering into a contract, he/she has been provided, in a legible and comprehensible manner, with these general and special terms and conditions of sale and with all the information listed in article L. 221-5 of the French Consumer Code and article R. 211-4 of the French Tourism Code. The Customer further acknowledges having been provided with the form taken in application of the decree of March 1, 2018 "fixing the model information form for the sale of trips and stays" appended to these general terms and conditions of sale.

Article 4 - Prices

Article 4.1. Final price and additional taxes

The final price is quoted in euros, including all taxes, per person or as a package. It may be calculated according to the number of participants. It does not include transport, local transportation, beverages (unless otherwise stated) or personal expenses. In some cases, additional costs, such as local taxes, may have to be paid directly to the service provider. Details of the services included are given on the product sheet or in the description of each service or series of services, under the heading "Price includes". The mention "from" indicates a minimum price per person, excluding optional extras.

Article 4.2 Payment terms

The customer guarantees the Tourist Office that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the contract. The Tourist Office reserves the right to suspend any reservation management and any execution of services in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment of any sum due under the contract. In particular, the Tourist Office reserves the right to refuse to honor a reservation from a customer who has not paid in full or in part for a previous reservation, or with whom a payment dispute is in progress. Payments made by the Customer will only be considered final once the sums due have been received by the Tourist Office. The consumer has the following means of payment:
1. by cash,
2. by credit or debit card (Carte Bleue, Visa, Eurocard/Mastercard),
3. by bank transfer (transfer charges to be borne by the customer),
4. by vacation vouchers.

Article 4.3 Payment terms

With the exception of online bookings and guided tours, the price is payable according to the following schedule (unless otherwise stated on the booking form):

- deposit of 30% of the total amount on reservation
- the balance is due, at the latest, thirty days before the first day of service.

For late bookings (less than 30 days before the first day of service), the full price is due on booking.

Reservations are not binding until the Tourist Office has received the initialled and signed reservation contract.
Should the customer fail to pay the deposit within the required time, the reservation will not be processed. Should the customer fail to pay the balance within the required time, he will be deemed to have cancelled his stay on the date scheduled for payment of the balance.

Article 4.4. Price revision

The Tourist Office undertakes to apply the prices in force at the time of booking, subject to availability on that date, but reserves the right to modify its prices under the conditions set out in the present article. In accordance with article L. 211-12 of the French Tourism Code, the price may be modified upwards or downwards after the reservation has been confirmed, to take into account changes in:
1° - The price of passenger transport resulting from the cost of fuel or other energy sources;
2° - The level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the execution of the contract, including tourist taxes, landing or embarkation and disembarkation taxes in ports and airports;
3° - Exchange rates relevant to the contract.

The customer will be notified in a clear and comprehensible manner of any increase in price in application of the preceding paragraph, together with a justification and calculation, on a durable medium, no later than twenty days before the first day of services. Conversely, the Customer is entitled to a price reduction corresponding to any reduction in the costs mentioned in 1°, 2° and 3°, which occurs after the contract has been concluded and before the services have begun. If the increase exceeds 8% of the total price of the services, the Customer may accept the proposed modification, or request cancellation of the contract without payment of cancellation charges, and obtain reimbursement of all payments already made.

Article 5 - Online booking of services

If one or more services are booked online, the booking process is as follows: after choosing the product and the desired quantities, the Customer clicks on the "Validate My Basket" button and provides the identification and payment details.

Before clicking on the "Validate My Basket" button, the Customer can check the details of his/her order and its total price, and return to the previous pages to correct any errors or modify his/her order.

Confirmation of the order is subject to acceptance of the General Terms and Conditions of Sale by ticking the box marked "I accept the General Terms and Conditions of Sale".
The price is payable in full on confirmation of the order by the Customer.
Payment is made by credit card.
The site is equipped with an online payment security system enabling the Customer to encrypt the transmission of his/her bank details, in compliance with all market security requirements: the security of the Customer's bank details is guaranteed, as is their authentication directly with their bank.
The sales contract is formed when the customer sends confirmation of his/her order. An e-mail acknowledging receipt of the order and payment is sent by the Tourist Office as soon as possible.

Computerized registers, kept in the Tourist Office's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.

Article 6 - Off-line booking of remote services

If one or more services are booked off-line, the booking process is as follows.
Following the request, the Tourist Office sends the booking form by e-mail or post, specifying the services booked and the terms of payment to finalize the booking.
The customer must then return all these signed documents by e-mail or post to the Tourist Office, together with payment of the 30% deposit (unless otherwise stated on the booking form) or the full amount, depending on the date on which the services are to be provided.
In the case of bookings made less than thirty days before the first day of services, full payment will be required at the time of booking. On receipt of the signed documents and payment, the Tourist Office will acknowledge receipt to the customer and the reservation will be confirmed.

Reservations are not binding until the Tourist Office has received the initialled and signed reservation form, the signed program, the initialled and signed general terms and conditions of sale, and confirmation of receipt and availability.

The customer formally undertakes to pay the balance due to the Tourist Office on presentation of the invoice, no later than thirty days before the first day of service.
For foreign customers, the Tourist Office accepts international money orders, credit or debit cards (Carte Bleue, Visa, Eurocard/Mastercard) and bank transfers, the cost of which is borne by the customer.

Article 7 - No right of withdrawal

Article L. 221-28 of the French Consumer Code stipulates that the right of withdrawal may not be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which are to be provided on a specific date or at a specific time. Article L. 221-2 of the French Consumer Code also excludes this option for passenger transport and tourist packages.
The Tourist Office takes advantage of this absence of the right of withdrawal and indicates that for all services falling within the scope of article L. 221-28 or L. 221-2 of the French Consumer Code, the consumer or non-professional customer has no right of withdrawal.

Article 8 - Partial or total cancellation

Article 8.1 Partial cancellation of the contract at the Tourist Office's initiative

The Tourist Office may unilaterally modify the clauses of the Contract after its conclusion and before the start of the tourist service, without the Customer being able to object, provided that the modification is minor and that the Customer is informed as soon as possible in a clear, comprehensible and visible manner on a durable medium.

If the Tourist Office is obliged to unilaterally modify one of the main features of the contract within the meaning of article R. 211-4 of the French Tourism Code, that it is unable to meet the particular requirements agreed with the Customer, or in the event of a price increase of more than 8%, it shall inform the Customer as soon as possible, in a clear, comprehensible and visible manner, on a durable medium : of the proposed changes and, if applicable, their impact on the price of the service; of the reasonable time limit within which the Customer must inform the Tourist Office of the decision he has made; of the consequences of the Customer's failure to reply within the time limit set; if applicable, of the alternative service proposed, and its price.

If the changes to the contract or the replacement service result in a reduction in the quality or cost of the service, the customer is entitled to an appropriate price reduction.

If the contract is terminated and the Customer does not accept any other service, the Tourist Office will refund all payments made by the Customer or on his behalf as soon as possible, and at the latest within THIRTY (30) Days after termination of the contract.

Article 8.2 Partial cancellation of the contract at the customer's initiative

No reimbursement will be made for any service that is shortened or not used by the customer, or that is started late by the customer. The Office is only liable to the customer for the services sold. The Office cannot be held responsible for :
- any services subscribed to by the customer other than those invoiced by the office ;
- any modification of services at the customer's initiative.

In the event that a group having booked a service turns up in a lower number than that provided for in the booking, no reimbursement will be made, except under the conditions and within the deadlines set out in article 8.3 of these general terms and conditions of sale.
In the event of a group arriving in greater numbers than those specified in the reservation, and without the express authorization of the Tourist Office, which entails additional invoicing, these extra people will not be able to take part in the service.

Any modification to the Services must be approved in writing by the Tourist Office.
Requests to modify a validated quotation and/or booking contract must be sent in writing to the Tourist Office via the contact details mentioned on the said documents.
A change in the number of participants (particularly downwards) may lead to a price revision, which will be applicable and payable by the customer. Such modifications will only be taken into account by the Tourist Office once their feasibility has been expressly confirmed. Changes made directly by the customer to documents issued by the tourist office will not be binding on the tourist office.

It is specified that a change of dates, nature of Services or accommodation requested by the Customer will be treated as a cancellation and subject to the provisions of article 8.3.

If the Tourist Office is able to respond favorably to the request for modifications, a rectifying quotation will be sent to the Customer as soon as possible, including, where appropriate, a price adjustment. In the absence of a signed return and/or payment within the time limits indicated, the tourist office will consider this request as a cancellation on the part of the customer, in accordance with the provisions of article 8.3.
If the Tourist Office is unable to accept the request for modification, the Customer will be bound by the original quote/contract. Any wish by the Customer to cancel the initial quote/reservation contract will then be subject to the conditions of article 8.3.

Article 8.3 Cancellation of the contract at the customer's initiative

All requests for cancellation, whether partial or total, must be sent by e-mail or post (date of receipt or stamp as proof) to the address indicated on the quotation/contract. In the event of cancellation, unless otherwise specified in the contract, which may refer to specific conditions, or except in the case of exceptional and unavoidable circumstances, the tourist office will charge the customer the following penalties:

- Leisure tourism" services

(D refers to the first Day of performance of the Service(s))

In case of partial cancellation
(reduction in headcount without dropping below the required threshold):

In the event of total cancellation
(drop in headcount below minimum or complete cancellation):

- Business Tourism" services

In the event of partial or total cancellation

Unless otherwise specified in the terms and conditions of hotel services

Article 8.4 Total cancellation of the contract by the Tourist Office

The Tourist Office may cancel the contract at any time before the start of the service(s). In this case, the Tourist Office will refund all sums paid by the Customer. This reimbursement will be made at the latest within THIRTY (30) Days following the cancellation of the contract.

Article 9 - Assignment of contract

Article 9.1. Possibility for the Customer to assign his contract

The customer may assign his contract to an assignee who fulfils the same conditions as he does to perform the services, as long as the contract has not produced any effect.

Article 9.2. Advance notice to assign the contract

The customer may only transfer his contract if he informs the Tourist Office of his decision by any means capable of producing an acknowledgement of receipt at least seven days before the first day of the services. Under no circumstances is this transfer subject to the prior authorization of the organizer or retailer.

Article 9.3 Joint and several liability of the assignor and assignee

The transferring customer and the transferee are jointly and severally liable for payment of the balance of the price and any additional costs that the transfer may give rise to, and will be personally responsible for any deposits paid at the time of booking under the conditions defined herein.

Article 10 - Legal warranty of conformity

Article 10.1. Principle

The Tourist Office is the sole guarantor of the conformity of the services to the contract. The non-professional or consumer customer may therefore make a claim under the legal guarantee of conformity provided for in articles L. 217-11 et seq. of the French Consumer Code and articles 1641 et seq. of the French Civil Code. This warranty covers any lack of conformity or latent defect resulting from a design or manufacturing fault in the services ordered, in accordance with the terms and conditions set out in the appendix to these general terms and conditions of sale.

Article 10.2. Implementation of the legal warranty of conformity

The consumer or non-professional customer must notify the Tourist Office of any defects and/or lack of conformity as soon as possible after the services have been provided, in accordance with article L. 211-16 II of the French Tourism Code. This communication must be made, with supporting documents, preferably within 7 days of the end of the services, so that the Tourist Office can investigate the problem and assess the reality of the alleged defects efficiently and in the interests of both parties.

Any defects and/or faults found will give rise to rectification, substitution, price reduction or reimbursement as soon as possible, taking into account the extent of the non-conformity and the value of the travel services concerned.
In the event of the Office proposing a replacement service or a price reduction, the Customer may only refuse the other services proposed if they are not comparable to what was provided for in the contract, or if the price reduction granted is not appropriate.

The Tourist Office's guarantee is limited to the reimbursement of services actually paid for by the consumer or non-professional customer, and the Tourist Office cannot be held responsible or liable for any delay or non-performance resulting from force majeure or exceptional or unavoidable circumstances.

Article 10.3 Vendor contact details

In accordance with article R 211-6, 4° of the French Tourism Code, the Customer may contact the Tourist Office rapidly using the contact details given in article 1.1 "Designation of the seller" of these general terms and conditions of sale, in order to communicate effectively with the Tourist Office, request assistance if the Customer is in difficulty or complain about any non-conformity observed during the execution of the services.

Article 11 - Intellectual property

All technical documents, products, drawings and photographs given to purchasers remain the exclusive property of the Tourist Office, which is the sole owner of the intellectual property rights on these documents, and must be returned to it on request. Purchasing customers undertake not to make any use of these documents that might infringe the supplier's industrial or intellectual property rights, and undertake not to divulge them to any third party.

Article 12 - Protection of personal data

Article 12.1. Collected data

As part of its business of selling tourist services, the Tourist Office implements and operates the processing of personal data relating to customers. To this end, the Tourist Office collects the following personal data: surname, first name, date of birth, telephone number, e-mail address and postal address. In addition, when paying for services, the Tourist Office records financial data relating to the customer's bank account in the case of online payment by credit card and offline payment by cheque.

Article 12.2. Objectives

The collection of this personal data is essential to the performance of the contract, and in the event of refusal to provide it, the customer is exposed to difficulties in the performance of the service, for which the Tourist Office cannot be held responsible.

This personal data is collected in order to ensure the management of the Tourist Office's clientele on the basis of the execution of the sales contract and the pre-contractual measures necessary for its conclusion.

Some of the data collected on this occasion may be used for statistical purposes and to develop customer knowledge, based on the legitimate interests of the Tourist Office in optimizing its services and improving knowledge of its activities.

The use of personal data collected in connection with the sale of Tourist Services for the purposes of electronic commercial prospecting, based on the legitimate interest of the Tourist Office in promoting its products and activities, is subject to the prior consent of the Customer, who may withdraw it at any time,

The data collected is only used for the following purposes:

Processing based on the performance of the sales contract and pre-contractual measures :

- Identification of people using and/or booking services
- Formalizing the contractual relationship
- Carrying out services booked with the Tourist Office
- Management of contracts and reservations
- Communication to partners with a view to the provision of services by the partners concerned
- Accounting, in particular customer account management and customer relationship management
- Processing customer management operations,

Processing based on the legitimate interests pursued by the Tourist Office :

- Prospecting and/or sending information and promotions to customers
- Compilation of sales statistics
- Development of customer knowledge.
- Sending newsletters and commercial information.

Article 12.3. Persons authorized to access data

The persons authorized to access the data collected within the Tourist Office are the Director or any person authorized for this purpose by delegation on his part: the persons in charge of marketing (Production/Sales and Reception departments), the Accounting Department and the Digital Manager, as well as the Data Protection Officer. Some of this data (surname, first name, date of birth and telephone number) is passed on to the Tourist Office's partner service providers, it being specified that in such cases, whether partners or subcontractors, this is done in compliance with the regulations in force.

Article 12.4 Data retention

Personal data collected to establish proof of a right or contract, or retained to comply with a legal obligation, may be retained over a long period and archived in accordance with the provisions in force (in particular those set out in the French Commercial Code, Civil Code or Consumer Code). Personal data relating to the customer's credit card is kept only for as long as is necessary to complete the transaction.

Personal data relating to prospective customers who do not sign a booking contract with the Tourist Office is kept for 6 months from the date of collection.

The personal data required to send the newsletter will be kept for as long as the customer does not unsubscribe.

The Tourist Office implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Tourist Office cannot guarantee the security of the transmission or storage of information over the Internet.

Article 12.5. Rights of the owner of the data collected

Pursuant to Article 6.1 b of the RGPD Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 applicable as of May 25, 2018 and the provisions of the amended "Informatique et Libertés" law of January 6, 1978 the customer benefits from a right of access, rectification, deletion, limitation, portability (where applicable) and opposition to information concerning you. The customer may exercise these rights by contacting the DPO department at the Tourist Office address given herein or at dpo@spl-agate.com. The customer may lodge a complaint with the CNIL at any time, in accordance with the procedures indicated on its website(https:// www.cnil.fr/fr).

Article 12.6. Modification of the clause

The Tourist Office reserves the right to modify this privacy policy at any time. If a modification is made to the present personal data protection clause, the Tourist Office undertakes to publish the new version on its website, and will also inform users of the modification by e-mail, at least 15 days before the effective date.

Article 13 - Language of the contract

These general terms and conditions of sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of dispute.

Article 14 - Insurance

The customer undertakes to hold and be up to date with his civil liability insurance to cover any damage he may cause. No insurance is included in the price of services. Prior to registration, the Customer is informed that he/she may take out optional cancellation insurance (for persons domiciled in France) covering cancellation resulting from certain causes.

Article 15 - Minors

When minors, unaccompanied by a parent or other authorized person, travel on the basis of a contract for tourist services including accommodation, the person responsible for the minor must provide, for the conclusion of the contract, information enabling direct contact to be established with the minor or the person responsible for the minor at the minor's place of stay.

Article 16 - Liability of the Tourist Office

Article 16.1 Automatic liability

The Tourist Office is fully responsible for tourist services contracted under these general conditions of sale.

The Tourist Office may, however, exonerate itself from all or part of its liability by proving that the damage is attributable either to the Customer, or to a third party not involved in the provision of the travel services included in the contract and is of an unforeseeable or unavoidable nature, or to exceptional and unavoidable circumstances.

Both the organizer and the retailer are responsible for the proper execution of all travel services included in the contract, in accordance with article L. 211-16.

Article 16.2. Limitation of the Tourist Office's liability

In accordance with article L 211-17, IV of the French Tourism Code, the amount of any damages that the Tourist Office may be ordered to pay to the customer for any reason whatsoever shall be limited to three times the total price of the services, excluding taxes, with the exception of personal injury and damage caused intentionally or through negligence.

Article 17 - Exceptional and unavoidable circumstances

All events which create a situation beyond the control of both the professional and the traveller, the consequences of which could not have been avoided even if all measures had been taken, thus preventing the performance under normal conditions of their obligations, are considered as grounds for exoneration from the obligations of the parties and lead to their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

The parties will meet to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the force majeure event lasts longer than three months, the present terms and conditions may be terminated by the injured party.

Article 18 - Passenger assistance

The Tourist Office is responsible for the proper execution of the services provided for in the contract. In this context, if the customer encounters difficulties, the Tourist Office will provide appropriate assistance as soon as possible, taking into account the circumstances of the case.

Article 19 - Accessibility for disabled persons

Despite our best efforts, some services are not accessible to people with disabilities. Accessibility is specified in the description of each service or series of services.

It is imperative that those concerned make themselves known from the outset, so that the Tourist Office can respond appropriately to the wishes and needs expressed.

The customer must ensure that his or her physical condition is appropriate for the service to be provided.

Article 20 - Settlement of disputes

Article 20.1. Applicable law

These general terms and conditions are governed by French law, to the exclusion of the provisions of the Vienna Convention. This applies to both substantive and formal rules. In the event of a dispute or claim, the customer should first contact the Tourist Office for an amicable solution.

Article 20.2. Mediation

The customer may have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (Consumer Mediation Commission) or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

The customer may therefore contact the Médiateur du Tourisme at the following address: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17 or on the following website: https: //www.mtv.travel/ in the event that the Office's response to the customer's complaint is deemed insufficient.

Article 20.3. Online sales

In the event that the service has been purchased online by the Customer, the latter is hereby informed that, in accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, he/she has the option of lodging a complaint and selecting a dispute resolution body on the following website:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

Article 20.4. Competent Jurisdiction

All disputes arising from the purchase and sale transactions concluded in application of these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and consequences, and which cannot be resolved amicably between the Tourist Office and the Customer, will be submitted to the competent courts under the conditions of common law.

Article 20.5. Non-waiver

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.

Article 21 - Proof

It is expressly agreed that the data contained in the information systems of the office have evidential value with regard to orders, requests, and any other element relating to the use of the Site. They may be validly produced, notably in court, as a means of proof in the same way as any written document.

Article 22 - Linked travel services

If, after you have chosen and booked a travel service or tourist package with the Tourist Office, you book additional travel services for your vacation trip or stay featured in any communication or publication issued by the Tourist Office, or you book additional travel services during the same visit or contact with the Tourist Office after you have chosen a travel service and paid for it, you will NOT benefit from the rights applicable to packages under Directive (EU) 2015/2302 and Article L.211-2 of the French Tourism Code. The Tourist Office will not be responsible for the proper execution of these additional travel services. In the event of a problem, please contact the service provider concerned.

However, if you book additional travel services as a result of this communication or publication within 24 hours of receiving confirmation of the booking from our Tourist Office, or you book additional travel services during the same visit or contact with our Office, these travel services will form part of a linked travel service. In this case, as required by European Union law, the Tourist Office has the protection of reimbursing the sums you have paid it for services that have not been performed due to its insolvency. Please note that in this case, there is no provision for reimbursement in the event of the insolvency of the additional service provider concerned.

The Tourist Office has taken out insolvency protection with the Association Professionnelle de Solidarité du Tourisme - 15, avenue Carnot 75017 PARIS - tel. 01 44 09 25 35 or 88 00 - info@apst.travel - www.apst.travel -

member number: IMO30160005

Travelers can contact this entity if they are denied services due to the provider's insolvency.

Note: this protection against insolvency does not apply to contracts concluded with parties other than the Tourist Office, which can be performed despite the Office's insolvency. Directive (EU) 2015/2302 transposed into national law.

Terms and Conditions of Sale Tourist services